Terms & Conditions
Last updated: 5/30/2025
We are Ticket Takedown LLC (referred to as "TTD," "we," or "our"). Our purpose is to facilitate connections between individuals seeking legal assistance and lawyers who are willing to provide such help. AdditionalTermay, we offer services to assist lawyers in organizing and managing their law practices. While our primary focus is on helping consumers find attorneys for traffic tickets and traffic misdemeanors, we may also assist consumers in finding legal help for other types of cases. These terms (referred to as the "Terms") govern your use of our websites, mobile applications, and other services (referred to as the "TTD Services").
NOTE: If you are a Florida driver or are contesting a ticket in Florida, please refer to the specific terms applicable to you at the end of this document.
USE OF THE TTD SERVICES
By accessing the website or using the TTD Services, you agree to abide by these Terms. If you do not agree to these Terms, please refrain from using the website or the TTD Services. You may only use the TTD Services if you have the legal authority to enter into a binding contract with TTD. If you are below the age of majority in your state, you may not use the TTD Services.
ACCEPTABLE USES AND LIQUIDATED DAMAGES
Your use of the TTD Services must comply with the following Acceptable Uses (referred to as the "Acceptable Uses"):
You may only use the TTD Services for the purposes outlined in these Terms and as described on the TTD website.
You may only use the TTD Services for personal use or on behalf of an entity if you have the authorization to enter into contracts on behalf of that entity. If you are acting on behalf of an entity, you agree to these terms on behalf of that entity.
You may not impersonate another person when using the TTD Services.
You may not utilize the TTD Services to uncover the identities of lawyers or other individuals using the TTD Services.
You may not collect information about users or lawyers participating in or affiliated with the TTD Services, whether through technical, manual, or other means.
You may not disrupt or attempt to disrupt the operation of the TTD Services or the underlying technology that enables the TTD Services.
TTD retains the right, at its sole discretion, to determine whether you comply with the Acceptable Uses.
If TTD determines that you have violated the Acceptable Uses, TTD may, at its discretion, suspend or terminate your use of the TTD Services, with or without prior notice. Additionally, any violation of the Acceptable Uses or these Terms may subject the violator to liquidated damages of $20,000 per impermissible use.
MODIFICATIONS
We reserve the right to modify these Terms at any time. Your continued use of the TTD Services indicates your acceptance of the updated Terms. If any changes are made to these terms, we will update the "Last Updated" date listed in these Terms.
TTD AND LEGAL SERVICES
TTD is not a law firm, does not provide legal advice, and does not offer legal consultations. The TTD Services are not a substitute for legal advice, and you should not interpret them as such. Any legal matters submitted to TTD are handled by independent licensed attorneys who are not employees or agents of TTD. The use of TTD Services does not establish an attorney-client privilege between you and TTD. Any communications made via TTD may not remain confidential. TTD cannot be held liable for the actions, omissions, quality, or accuracy of legal services provided by attorneys. While TTD takes reasonable measures to verify the licensure and qualifications of attorneys, no warranty, guarantee, or representation is made regarding
CONSENT FOR ATTORNEY REPRESENTATION
Ticket Takedown connects you with an independent traffic attorney licensed to practice in the jurisdiction where you received your citation. Ticket Takedown is not a law firm and does not provide legal services. By proceeding with our service, you authorize the attorney assigned to your case—along with their associates, agents, representatives, and co-counsels—to:
- Represent you in matters related to your citation
- Sign legal documents for your case
- Enter pleas on your behalf regarding your citation
- Communicate with courts and prosecutors about this matter
You may revoke this consent at any time by contacting your assigned attorney. For faster processing, please also notify our team at mason@tickettakedown.com. Attorney contact details will be shared once your case is onboarded.
REFUND POLICY
In the event that your attorney is unable to negotiate a satisfactory resolution of your case, you may be entitled to a partial or full refund of your representation fee. For the purposes of this section, a “satisfactory resolution” of a traffic case constitutes one or more of the following:
- A dismissal of one or more moving violations,
- An amendment of one or more moving violations to nonmoving violations or “no-point” violations, or
- A probation, suspended imposition of sentence, deferred adjudication, or other plea agreement which results in a dismissal or amendment to nonmoving / “no-point” violation of one or more moving violations contingent on successful completion of any accompanying conditions of probation.
You are entitled to a full refund of your representation fee in the following scenario:
- Your attorney is unable to negotiate a satisfactory resolution of your case or a reduction in the total fine amount you are required to pay to the court,
- You would not have been required to appear in court had you pled guilty prior to retaining our services, and
- Your case is not resolved via a trial.
If your case is not resolved via a trial, you are entitled to a partial refund of your representation fee in the following scenarios:
- Your attorney is unable to negotiate a satisfactory resolution of your case, but is able to negotiate a reduction in the total fine amount you are required to pay to the court. In this case, you are entitled to a refund of the difference between our representation fee and the total amount by which your fines were reduced, if the total reduction amount is less than or equal to the representation fee. For example, if your original fine was $300, your representation fee was $150, and your attorney is able to negotiate a reduction in the fines of $250, you are entitled to a refund of $250.
- Your attorney is unable to negotiate a satisfactory resolution of your case or a reduction in the total fine amount, but
- Is able to resolve the case with your appearance waived, and
- You would have otherwise been required to appear in court to resolve your case had you not retained legal counsel.
Due to the unpredictable nature of a trial, you are not entitled to a refund if your case is taken to trial, regardless of the final outcome.
The final decision on whether or not to issue a refund for any particular case, and on the total amount of any refund, rests solely with Ticket Takedown. A written agreement between you and Ticket Takedown regarding a particular case’s eligibility for a refund supersedes the terms of this refund policy.