Frequently asked questions

Is TicketTakedown a law firm or lawyer referral service?

No. TicketTakedown is neither a law firm nor an “attorney referral service.” We do not provide legal advice, and we do not make recommendations of any specific lawyer or law firm . Instead, we are a platform and support service that connects users with independent traffic attorneys. Think of us like a concierge: we handle intake, paperwork, and updates, while a licensed attorney from our network provides the actual legal representation. All attorney-client relationships are solely between you and the attorney you engage. TicketTakedown staff may help facilitate communications, but we are not your lawyers.

Who are the attorneys in your network? How are they chosen?

We work with a network of independent, licensed attorneys who focus on traffic ticket defense. These lawyers are carefully vetted for experience and professionalism (we verify their licensure and background). However, TicketTakedown does not “recommend” a particular attorney over another – we simply match you based on your case and location. The attorney who gets your inquiry will review it and reach out to you. You have the choice to engage that attorney or not. If for any reason you prefer a different lawyer, let us know and we will connect you with another attorney if available. Remember, theattorney works for you, not for TicketTakedown, and you are free to decline or change counsel before signing an engagement agreement.

How does the process work once I submit my ticket?

It’s simple and convenient. After you send us your ticket details through our secure form, here’s what happens next:

Initial Review: TicketTakedown forwards your information to a qualified traffic attorney licensed in the state where you got the ticket. We'll introduce you to that attorney (usually within a few hours).
Engagement: The attorney will likely ask you a few follow-up questions (via phone or through our message portal) and explain the terms of representation (the scope of services and the flat legal fee). You’ll receive an engagement agreement to review and sign. This agreement is directly between you and the attorney– it formalizes the attorney-client relationship.
Payment: You will be asked to pay the agreed flat legal fee to the attorney, as well as a separate service fee to TicketTakedown for our platform’s assistance. For your convenience, this may be handled in one combined payment, but it will be split so that the attorney’s fee goes to the attorney’s account (trust account as required) and our fee goes to us. No legal fees are ever shared with TicketTakedown – we only receive our service fee, in compliance with ethics rules . You’ll get a receipt breaking down the amounts.
Representation: Once engaged, the attorney will start work on your case – filing paperwork, appearing in court on your behalf, negotiating with prosecutors, etc. Throughout the process, TicketTakedown provides support: we’ll relay messages, remind you of any requirements (like a driving course if needed), and update you on progress. You can message your attorney anytime through our secure platform or call them directly.
Resolution: After your case is resolved (for example, your ticket is dismissed or reduced), the attorney will inform you of the outcome and next steps (e.g. pay a reduced fine). We’ll ensure you have copies of any important documents (court receipts, etc.). If a refund is due under our policy (for instance, if the service was unable to assist at all), we will process that promptly. Finally, we’ll ask for your feedback – we strive to maintain a high success rate and client satisfaction.

How are fees structured? What do I have to pay?

Transparency in fees is a top priority. When you use TicketTakedown, you will see two fee components: (1) the legal fee and (2) the service fee. The legal feeis a flat rate charged by the attorney for handling your ticket (this covers the lawyer’s work on your case). The service fee is a platform and administrative fee charged by TicketTakedown for the convenience and support services we provide (such as customer service, payment processing, and use of our technology). We will quote you the total price up front, and also break down how much goes to your attorney versus to TicketTakedown.

For example, you might see: “Total $300 = $250 attorney fee + $50 service fee.” You pay nothing further beyond that total – no hidden charges. Payment is usually collected once you decide to hire the attorney, and it can be done online through our secure portal. Importantly, the attorney’s fee and our fee are kept separate even if paid together, to comply with legal ethics rules (lawyers cannot share fees with non-lawyers) . If you have any questions about the fees or need a payment plan, just ask – we and your attorney will work with you.

What is your refund policy or “money-back guarantee”?

We do not guarantee outcomes (no one can honestly promise to "win" every case). However, we do have a fair refund policy to protect clients. If we cannot connect you with an attorney or the attorney cannot ultimately take your case, you will receive a full refund of any fees paid. If your attorney-client relationship is established but later the attorney fails to perform the agreed services, or you are dissatisfied with how your case is handled, we encourage you to contact us – we will review refund requests on a case-by-case basis in coordination with the law firm. Our goal is 100% client satisfaction, so if something goes wrong in the process, we will make it right, which may include a partial or full refund of the fees you paid. Any refund of the attorney's legal fee will be handled in accordance with your engagement agreement terms (for example, some portion of the fee might be considered earned if substantial work was done). The TicketTakedown service fee is generally non-refundable once the attorney begins work, unless the issue was on our end (e.g., a technical problem or an administrative error). We ensure this policy complies with state ethics rules – unlike an improper "money-back guarantee" tied to winning the case (which some states prohibit as a form of advertising inducement), our refund approach is about customer service, not outcome guarantees. All the details will be spelled out in the engagement letter and fee disclosure you receive before you pay.

Will my communications on the TicketTakedown platform be private? Is it secure?

We take your privacy seriously. Communications on our platform are encrypted and protected by our Privacy Policy. However, because TicketTakedown is not a law firm, messages or information you share with our non-lawyer staff are not protected by attorney-client privilege on their own. That said, when you communicate with your attorney through our secure portal, those communications can be privileged just as if you emailed your lawyer directly, since TicketTakedown is acting merely as a conduit for those messages. We have an Attorney-Client Consent process where you agree that TicketTakedown's team can assist in communications. This allows your attorney to use our staff and systems to help serve you, while maintaining confidentiality. All TicketTakedown personnel are bound by strict confidentiality agreements and work under the direction of the attorneys when handling case-related information. In short: yes, your communications are private and secure. Just be aware that if you discuss legal details with TicketTakedown support staff without your attorney involved, that particular conversation isn't protected by attorney-client privilege. We encourage you to direct substantive legal questions to your attorney, who can respond via our platform. By using our service, you'll sign a consent form acknowledging these arrangements so that your attorney can ethically share information with our platform. We do this to comply with rules in states like Illinois and others that require client informed consent when non-lawyers handle confidential information. Rest assured, we implement industry-standard security to safeguard all data. If you ever prefer to speak to your attorney privately outside the platform, you can do that too.

Are there any special disclaimers or notices I should be aware of?

Yes – we operate in multiple states, and each has ethical rules for legal services. We strive to comply with all of them. Here are key disclaimers and notices:

Not Legal Advice or Referral: TicketTakedown isn't a law firm or a certified lawyer referral service. This website is attorney advertising. We do not recommend or endorse specific lawyers; we simply facilitate your connection to an independent attorney.
Attorney-Client Relationship: Using TicketTakedown does not create an attorney-client relationship with us. A lawyer-client relationship is only formed after you and the independent attorney both sign an engagement letter.
Outcome Disclaimer: Past results (like another client's case being dismissed) do not guarantee future results. Every case is unique. Any statements about success rates are for informational purposes and are not a promise of a specific result in your case.
"The choice of a lawyer is an important decision..." [For Missouri Residents] The choice of a lawyer is an important decision and should not be based solely upon advertisements. This notice is included in compliance with Missouri Rule 4-7.2. In any location, you should feel comfortable with your attorney selection. We believe our network attorneys are excellent, but you always have the freedom to choose a different lawyer.
Licensing: Attorneys in our network are fully licensed in the states where they practice. We will only connect you with an attorney authorized to handle your case. If you have questions about your lawyer's credentials, we will provide their name, bar number, and contact information for verification.
No Endorsement: Listing an attorney on our platform does not mean a governmental or bar authority endorses our service or the attorney. For example, no state bar has certified any lawyer as a "specialist" via our site (and we do not use such terms). Any testimonials or reviews on our site are from actual clients, but remember they are individual experiences. We also disclose if any imagery or scenario is a dramatization with actors (we'll label"Actor Portrayal" on any such content) to comply with truth-in advertising rules.
Responsible Attorney: [For North Carolina and other states requiring designation] This website is maintained by TicketTakedown LLC. For purposes of attorney advertising rules, the attorney responsible for this website's content can be contacted at our main office: 123 Main Street, Kansas City, MO, or by phone at (816) 226-0351. (This notation satisfies requirements in certain jurisdictions to provide attorney contact information for advertising purposes.)
Ethical Compliance – We have worked with attorneys to ensure our service model complies with the ethics rules of Illinois, Missouri, North Carolina, Wisconsin, Oregon, Minnesota, Indiana, and other jurisdictions we operate in. We continuously monitor changes in rules to update our practices. If you ever have a concern about whether something is allowed, please let us know – transparency is key to us.

By using our site, you acknowledge these disclaimers. For more information, please see our full Terms of Use and Privacy Policy. And as always, feel free to reach out with any questions. We want you to feel informed and secure every step of the way.